Are you a customer service professional with excellent English proficiency? Have you been looking for a place to take your knowledge to the next level? If so, consider joining the team at Headphone Zone as a customer happiness officer!
We offer competitive compensation, an engaging and supportive work environment, and a great career path! As part of the team, you will have the opportunity to manage customer interactions, ensure customer satisfaction, and become a master of customer service.
Key responsibilities:
1. Handle customer calls and emails in a friendly and professional manner
2. Troubleshoot and resolve customer problems
3. Assist in resolving customer complaints
4. Keep up with customer feedback and make suggestions for improvement
5. Develop and maintain positive customer relationships
6. Provide timely and accurate information to customers
7. Identify customer needs and provide satisfactory solutions
8. Manage customer tickets, including processing refunds and returns
9. Monitor customer service metrics and performance
10. Maintain accurate records of customer interactions
1. Those who are from or open to relocate to Mumbai and neighboring cities
1. This opportunity is open to recent graduates and those who will be graduating soon, from all academic streams
2. Applications are invited from freshers
3. Candidates who possess relevant experience and are interested in the role may also apply
4. Preference will be given to female candidates
5. The candidate should be a resident of Mumbai and/or willing to commute to [620 Laxmi Plaza, Laxmi Industrial Estate, Sab TV lane, Off, New Link Road, Andheri West, Mumbai, Maharashtra - 400053
6. Should possess strong written and verbal communication abilities in English
7. Should demonstrate aptitude for creative thinking and effective problem-solving
Annual CTC: ₹ 2,40,000 - 2,42,000 /year
Headphones are so much more than just a gadget. It is the access to your favorite soundtrack, your inner silence, and exhilarating experiences that bring your favorite artist to life. Likewise, we're not just a company. We are passionate music fanatics, discerning audiophiles, out-of-the-box thinkers, entrepreneurs, risk-takers, and innovators.
Founded back in 2011, we've seen 12 successful years, so we probably can't call ourselves a startup anymore. But, Headphone Zone really is run exactly like a start-up, where decisions are quick, hierarchy is flat, roles aren't defined and responsibilities are spread like a buffet table. We're really proud of our young culture which is as much about fun and learning as it is about working extremely hard and excelling in today's fast-emerging e-commerce space.
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