1. Oversee the operation of the IT helpdesk, serving as the primary point of contact for escalations and complex technical issues.
2. Coordinate helpdesk activities and prioritize support requests based on urgency, impact, and SLAs, ensuring timely resolution and customer satisfaction.
3. Assign helpdesk tickets to support technicians, monitoring workload and performance to optimize efficiency and productivity.
4. Provide technical assistance and guidance to helpdesk staff, assisting with issue resolution and troubleshooting as needed.
5. Develop and maintain helpdesk procedures, workflows, and documentation, ensuring consistency and adherence to best practices.
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)
Founded in 1999, Spectra has re-defined identity solution offerings over the years. Backed by a dedicated, experience-rich team we understand industry-specific needs better. With every solution, we touch base with our clients, listen to them with patience, answer their queries, inform them of all the nitty-gritty, guide them through the process of building effective systems, and provide reliable after-sales support.
Spectra boasts of a team of talented and dedicated minds. A lot of team members have been an integral part of this growth journey for praiseworthy long tenures and have contributed to the success story of Spectra. Together, their passion and undivided attention made Spectra a force to recognize within, in a short span of its existence. From the launch of its first to second and now the third generation of products and solutions, Spectra has been a consistent player in its field.
