As a customer relationship executive at InstaAstro, you will play a crucial role in ensuring our clients receive top-notch service and build lasting relationships with them. Your effective communication skills, will be essential in this role.
Key Responsibilities:
1. Manage client inquiries and provide timely and accurate information about our astrology services.
2. Build and maintain strong relationships with clients to increase customer satisfaction and retention.
3. Handle customer complaints and resolve issues to ensure a positive customer experience.
4. Collaborate with the sales team to upsell and cross-sell services to existing clients.
5. Maintain accurate records of client interactions and transactions in the CRM system.
6. Stay updated on industry trends and competitors to identify opportunities for improvement.
7. Contribute to team meetings and brainstorm ideas to enhance the overall customer experience.
If you have a passion for customer service, excellent English proficiency, and a knack for building relationships, we want you to join our team at InstaAstro. Apply now and be a part of a dynamic and innovative company in the astrology industry.
Annual CTC: ₹ 2,00,000 - 3,00,000 /year
InstaAstro is a holistic wellness platform that integrates trusted Indian practices such as astrology, yoga, meditation, and mantra/chanting/pooja to address real-life challenges and deliver measurable mindfulness outcomes for customers during critical life stages (mega moments).
Our platform offers users one-on-one astrology consultations along with daily activity tracks and content designed to assist with issues related to relationships, career, health, and personal growth. IA simplifies and innovates in the wellness sector with its unique remedy and action-based approach, effective across the mental health continuum.
