As a 'Customer Relationship Executive' at InstaAstro, you will be responsible for fostering strong client relationships and ensuring customer satisfaction. Your role will involve utilizing your English proficiency and effective communication skills to provide top-notch service to our clients.
Key responsibilities:
1. Engage with customers through various communication channels to address their queries and concerns.
2. Build and maintain strong relationships with clients by providing personalized assistance and recommendations.
3. Upsell products or services to existing customers.
4. Keep track of customer interactions and maintain accurate records.
5. Proactively reach out to customers for feedback and follow-up to ensure their needs are met.
6. Identify opportunities to enhance the customer experience and provide feedback to the relevant teams.
7. Stay updated on industry trends and competitor offerings to better serve our clients.
If you are passionate about customer service and enjoy building relationships, this is the perfect opportunity for you to thrive at InstaAstro. Join our team and make a difference in the lives of our valued customers.
Annual CTC: ₹ 2,00,000 - 3,00,000 /year
InstaAstro is a holistic wellness platform that integrates trusted Indian practices such as astrology, yoga, meditation, and mantra/chanting/pooja to address real-life challenges and deliver measurable mindfulness outcomes for customers during critical life stages (mega moments).
Our platform offers users one-on-one astrology consultations along with daily activity tracks and content designed to assist with issues related to relationships, career, health, and personal growth. IA simplifies and innovates in the wellness sector with its unique remedy and action-based approach, effective across the mental health continuum.
