As a 'Customer Relationship Executive' at InstaAstro, you will have the exciting opportunity to interact with our valued clients and build strong relationships with them. Your excellent English proficiency and effective communication skills will be crucial in ensuring customer satisfaction and loyalty.
Key Responsibilities:
1. Providing exceptional customer service through various communication channels such as phone calls, emails, and live chat.
2. Resolving customer queries and issues in a timely and efficient manner to ensure a positive customer experience.
3. Building and maintaining relationships with clients to understand their needs and preferences.
4. Collaborating with other teams to address customer feedback and improve overall services.
5. Assisting in the development and implementation of customer retention strategies.
6. Keeping accurate records of customer interactions and transactions.
7. Continuously seeking opportunities to enhance customer satisfaction and loyalty through proactive communication and problem-solving.
If you are passionate about delivering excellent customer service and have a knack for building strong client relationships, we invite you to join our dynamic team at InstaAstro!
Annual CTC: ₹ 2,00,000 - 3,00,000 /year
InstaAstro is a holistic wellness platform that integrates trusted Indian practices such as astrology, yoga, meditation, and mantra/chanting/pooja to address real-life challenges and deliver measurable mindfulness outcomes for customers during critical life stages (mega moments).
Our platform offers users one-on-one astrology consultations along with daily activity tracks and content designed to assist with issues related to relationships, career, health, and personal growth. IA simplifies and innovates in the wellness sector with its unique remedy and action-based approach, effective across the mental health continuum.
