Do you have a passion for helping others and providing exceptional customer service? Informica Solutions is seeking a Customer Service Specialist with English proficiency (spoken) to join our dynamic team! As a key member of our customer service team, you will have the opportunity to interact with customers on a daily basis, address their inquiries, and ensure their satisfaction with our products and services.
Key Responsibilities:
1. Provide outstanding customer service via phone, email, and chat
2. Resolve customer complaints and issues in a timely and professional manner
3. Assist customers with product inquiries, orders, and returns
4. Collaborate with other departments to ensure customer needs are met
5. Maintain accurate records of customer interactions and transactions
6. Identify and escalate priority issues to the appropriate teams
7. Stay up-to-date on product knowledge and company policies to better assist customers
If you are a customer service rockstar with excellent communication skills and a desire to make a difference, we want to hear from you! Join Informica Solutions and take your career to the next level. Apply now!
We use industry-leading staffing automation software to simplify talent tracking, collaboration, and hiring data, then convert it into valuable information that we share with our customers. This not only helps us measure our performance but enables us to fine-tune and tailor our hiring strategy for each customer. With over 15 years of management experience spread across the corporate world and the actual battlefield, we at Informica Solutions are here to change the game.
We will help you discover the best talents most scientifically and the success factors to increase productivity in minimum time- which is usually overlooked by most businesses. Our team closely works with businesses to headhunt talents based on extensive scientific research (to be patented with Intellectual Property of India). Our approach is to partner with you to cater not only to your recruitment needs but also to assist you with your HR process and redesign the entire human capital landscape.
