Are you a customer service superstar with excellent communication skills and a knack for problem-solving? YFC AVIATION is looking for a highly motivated customer service associate to join our team! As a key player in our organization, you will be responsible for providing top-notch service to our valued customers while ensuring smooth operations.
Key responsibilities:
1. Interact with customers via phone, email, and in person to provide assistance and resolve inquiries or issues promptly.
2. Maintain accurate records of customer interactions and transactions using MS Office applications.
3. Utilize MS Excel to track and analyze customer data, identify trends, and suggest improvements to enhance the overall customer experience.
4. Collaborate with internal teams to address customer concerns and streamline processes for optimal efficiency.
5. Assist in processing customer orders, returns, and refunds in a timely and accurate manner.
6. Proactively follow up with customers to ensure satisfaction and build long-lasting relationships.
7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
If you have a passion for delivering exceptional service and possess the required skills, we want to hear from you! Join our dynamic team at YFC AVIATION and take your career to new heights. Apply now!
1. Those who are from or open to relocate to Delhi and neighboring cities
Annual CTC: ₹ 2,00,000 - 2,20,000 /year
YFC AVIATION is an international freight forwarder (IATA - Cargo Agent) that started its operations in 2016.
