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Customer Service Associate Fresher Job

Customer Service Associate

Qart Solutions

Gurgaon

Start date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 ₹ 3,00,000 /year

Experience

0-1 years

0-1 years experience

Apply By

12 Oct' 24

Posted today

Fresher Job

3 applicants

About the job

Key Responsibilities:

1. Develop a deep understanding of our B2B SaaS products and services to effectively support our clients.
2. Onboard new customers, ensuring a smooth and successful implementation of our software solutions.
3. Serve as the primary point of contact for assigned clients, building strong relationships and acting as a trusted advisor.
4. Proactively engage with clients to understand their goals, challenges, and business objectives.
5. Provide timely and accurate responses to client inquiries, troubleshooting issues, and offering appropriate solutions.
6. Conduct regular check-ins with clients to review their usage, gather feedback, and identify areas for improvement.
7. Collaborate with cross-functional teams, including Sales and Product, to ensure client success and satisfaction.
8. Identify opportunities to expand and upsell our products and services based on client needs and usage patterns.
9. Monitor client health and usage metrics to identify potential risks and take proactive measures to mitigate them.
10. Contribute to the development and improvement of customer success processes and best practices.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)

Earn certifications in these skills

Learn Business Communication

Other requirements

1. Bachelors degree in business, marketing, or a related field.

2. Minimum of 6 months of experience in customer success, account management, or a similar customer-facing role, preferably within the B2B SaaS industry.

3. Proficiency in using Microsoft Excel or similar spreadsheet software to analyze and present data.

4. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.

5. Strong problem-solving and analytical skills to understand and address client challenges effectively.

6. Proactivity and self-motivation with the ability to work independently and as part of a team.

7. Ability to manage multiple priorities and work in a fast-paced, dynamic startup environment.

8. Familiarity with CRM systems and customer success tools is a plus.

9. Passion for technology and a desire to stay up-to-date with industry trends and best practices.

Salary

Annual CTC: ₹ 3,00,000 /year

Perks

Informal dress code 5 days a week Health Insurance

Number of openings

About Qart Solutions

Website

QArt Solutions is a technology and analytics-based product platform developed to simplify the supply chain and retail segment of apparel manufacturers and fashion brands. Our solution involves creating data ports at various points of the supply chain and analyzing the data to streamline the supply and demand flow & reduce surplus production. We have successfully developed a trade show booking product, which simplifies the entire process of order placement and escalation with the help of automation and analytics of sell-through and demand data.

We have also developed inventory tracking and point of sale data collection and field booking products. Currently, we are working with over 20 of the top brands in India and we successfully helped them in simplifying their supply and demand, capturing, and forecasting processes.

Activity on Internshala

Hiring since September 2024

1 opportunity posted