Customer Service Associate Fresher Job

As a 'Customer Service/Customer Support' at Flying Pigeon Solutions, you will have the opportunity to hone your English and Hindi proficiency while providing exceptional service to our clients. Your effective communication skills will be put to the test as you assist customers with their inquiries and issues. Proficiency in MS Excel will also come in handy as you analyze data and generate reports to improve our service delivery. This internship is perfect for someone looking to jumpstart their career in customer service and gain valuable experience in a fast-paced environment.

Key Responsibilities:

1. Assist customers via phone, email, and chat in a friendly and professional manner.
2. Respond promptly to customer messages on WhatsApp.
3. Provide accurate product or service information.
4. Resolve customer issues efficiently.
5. Maintain a friendly, professional tone.
6. Document interactions for records.
7. Escalate complex issues when needed.
8. Follow company guidelines and policies.
9. Update customers on order status.
10. Collect feedback for improvement.
11. Stay updated on product changes

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