Customer Service Associate Fresher Job

Customer Service Associate

Kanpur, Kanpur Dehat

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 2,50,000 ₹ 2,00,000 - 2,50,000 /year
Experience
0-1 years
0-1 years experience
Apply By
3 Jan' 25
Posted 7 days ago
Fresher Job

About the job

Key responsibilities:

1. Respond promptly to customer inquiries via phone, email, and chat.
2. Resolve customer queries related to the platform, products, and services efficiently.
3. Collect customer feedback and share insights with the product and sales teams.
4. Suggest improvements to enhance the customer experience.
5. Maintain up-to-date knowledge of the platform, its features, and offerings.
6. Educate customers about new features and updates.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Other requirements

Skills and qualifications:

1. Excellent communication skills (verbal and written).

2. Strong problem-solving and interpersonal skills.

3. Ability to work under pressure and manage multiple tasks.

4. Proficiency in basic computer operations and familiarity with CRM tools (preferred).

5. A proactive and customer-oriented attitude.

Salary

Annual CTC: ₹ 2,00,000 - 2,50,000 /year

Number of openings

2

About Global Trade Plaza

Global Trade Plaza is an established and the most trusted B2B marketplace in India and worldwide. It is an online B2B portal that links customers and suppliers in India and from various other countries. We, as a B2B portal, connect Indian exporters, Indian suppliers, Indian manufacturers, and customers providing them with better exposure and business opportunities. Our goal as one of the best B2B companies in India is to help our clients achieve their goals, complete their dream projects, and be a success in the B2B industry without any problems or obstacles.

Global Trade Plaza provides a strong digital presence and essential services to grow and promote your business. Some of our services are banner advertisement, lead generation, creating excellent and engaging business websites, digital catalog creation, and effective social media marketing.
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