Customer Service Associate Fresher Job

Key responsibilities:

1. Efficiently respond to customer inquiries, concerns, and feedback received via social media platforms, WhatsApp, and email, ensuring a high level of customer satisfaction
2. Tailor your communication style and responses to fit the unique needs and situations of each customer, reflecting the personalized nature of our products
3. Actively solicit feedback from customers on their experiences with our products and services, identifying opportunities for improvement
4. Monitor our brand's social media channels for customer questions and comments, engaging in a manner that promotes our brand's community-focused values
5. Identify and escalate issues appropriately, ensuring complex customer concerns are addressed by the relevant teams swiftly
6. Track and report on key customer success metrics, including response times and customer satisfaction ratings, to support continuous improvement efforts
7. Become an expert on our products and offerings to effectively answer queries and offer recommendations tailored to customer needs
8. Work closely with the marketing, product development, and operations teams to share customer insights and contribute to the overall strategy for enhancing customer experiences

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