As a Customer Service Associate at MobiCrew, you will be at the forefront of delivering exceptional service to our customers. Your proficiency in MS-Excel, MS-Office, and English and Hindi communication skills will be key in ensuring customer satisfaction and resolving any issues that may arise.
Key Responsibilities:
1. Providing top-notch customer service through phone, email, and chat support.
2. Using MS-Excel to track and analyze customer interactions and trends.
3. Assisting customers with inquiries, feedback, and technical issues.
4. Collaborating with cross-functional teams to resolve complex customer problems.
5. Ensuring timely and accurate responses to customer queries.
6. Maintaining a positive and professional attitude in all customer interactions.
7. Continuously seeking opportunities for process improvements to enhance the overall customer experience.
If you are a customer service rockstar with a passion for helping others and a knack for using technology to streamline processes, we want you on our team at MobiCrew. Join us in revolutionizing customer service and making a real impact in the lives of our customers. Apply now and be part of something exciting!
1. Those who are from or open to relocate to Mumbai and neighboring cities
Annual CTC: ₹ 2,00,000 - 2,10,000 /year
MobiCrew simplifies mobility by seamlessly connecting users to a diverse range of services and products. We empower people to effortlessly book industry-first accessibility and mobility assistance services, fuel their independence through our products, and offer exclusive access to events. Our mission is to make life easier and more fulfilling for people with temporary or permanent mobility issues, for the elderly who need companions, and for everyone who needs the support we provide.
