As a customer service associate at Cloudpoint Technologies, you will have the opportunity to showcase your expertise in MS Excel, MS Office, and bilingual proficiency in Hindi and English. Your role will involve providing top-notch customer service to our clients, ensuring their needs are met efficiently and effectively. Join our dynamic team and be a part of our exciting journey towards innovation and growth.
Key responsibilities:
1. Handle customer inquiries and provide timely and accurate responses via phone, email, or chat
2. Utilize MS Excel to manage customer data and generate reports for analysis
3. Communicate with customers in both Hindi and English, both spoken and written
4. Collaborate with internal teams to resolve customer issues and ensure customer satisfaction
5. Update and maintain customer records in our database system
6. Assist in training new customer service associates on best practices and procedures
7. Identify opportunities for process improvement and contribute to the overall success of the customer service team
If you are a proactive and detail-oriented individual with strong communication skills and a passion for customer service, we want to hear from you. Apply now and take the first step towards a rewarding career at Cloudpoint Technologies.
1. Those who are from or open to relocate to Noida and neighboring cities
1. Candidate must have confidence
2. Problem solving skills
Annual CTC: ₹ 2,00,000 - 3,00,000 /year
Cloudpoint Technologies is a tech-strategy execution-based startup co-founded by the former senior management of Videocon d2h. Our vision is to raise the customer experience to the highest level with automated and artificial intelligence-powered product suites.
