We are seeking a highly motivated and customer-focused customer experience specialist to join our team. The ideal candidate will be responsible for delivering exceptional customer service across chat, calls, and email channels. This role requires a deep understanding of consumer insights, the ability to comprehend and address customer requirements, and the skill to resolve queries effectively.
Key Responsibilities:
1. Interact with customers through various channels (phone, email, chat) to provide support and resolve issues.
2. Understand customer needs and provide tailored solutions to enhance their experience.
3. Maintain a positive, empathetic, and professional attitude toward customers at all times.
4. Collaborate with internal teams to address customer concerns and improve service delivery.
5. Collect and analyze customer feedback to identify areas for improvement.
6. Assist in the development and implementation of customer service policies and procedures.
Qualifications:
1. Bachelor's degree in business, communications, or a related field.
2. Proven experience in a customer service role, preferably in the financial services or credit card industry.
3. Strong communication skills, both written and verbal.
4. Excellent problem-solving abilities and attention to detail.
5. Ability to work independently and as part of a team.
6. Proficiency in using customer service software and CRM systems.
7. Empathy and a genuine passion for helping customers.
What we offer:
1. Competitive salary and benefits package.
2. Opportunities for career growth and development.
3. A collaborative and supportive work environment.
4. The chance to be part of a pioneering company in the financial technology space.
FPL Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
FPL Technologies was founded by IIT alumni now a Unicorn. We build financial products that help users gain control of their finances and lead a better life. Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is backed by the principles of simplicity, transparency, and giving back control to the user.
OneScore is the best app to check & understand your credit score for free. Get tips on improving your score, alerts on changes & more. Check out our apps here: OneCard (Best credit card app): www.getonecard.app OneScore (Over 13 million downloads): www.onescore.app.