Customer Service Associate Fresher Job

Customer Service Associate

Thane

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,04,000 - 2,16,000 ₹ 2,04,000 - 2,16,000 /year
Experience
0-2 years
0-2 years experience
Apply By
18 Aug' 24
Posted today
Fresher Job

About the job

Key responsibilities:

1. Complete the logs specified by the process.
2. Ensure adherence to time schedules.
3. Be available for all briefings and updates.
4. Be aware of and comply with any client/process/product updates.
5. Share the day's performance with the TL and colleagues.
6. Refer to the central information database to handle queries.
7. Go through the database regularly to check for any updates.
8. Address any problems/ grievances with the TL/TC/TM that may have a bearing on productivity or efficiency.
9. Maintain a high customer satisfaction rating as per the feedback taken by various agencies/authorities.
10. Take steps to improve performance based on coaching.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken)
Earn certifications in these skills
Salary

Annual CTC: ₹ 2,04,000 - 2,16,000 /year

Perks

Informal dress code Health Insurance

Number of openings

20

About Teleperformance India

Teleperformance India, established in 2001, is the leading provider of outstanding omnichannel customer experience at every single opportunity. Known for its quality offering and outstanding people practices, Teleperformance India evolved into the preferred offshore contact center outsourcing option for English-speaking nations. It is also a known name within the domestic market for its full suite of solutions extended in English and 11 regional languages.

With operations spread across Gurgaon, Indore, and Jaipur, over 8000 teleperformers deliver omnichannel customer experience, with solutions ranging from customer care, technical support, debt collection, customer acquisition, social media, data analytics, and back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.
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Hiring since July 2024
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