Customer Service Executive Fresher Job

Key responsibilities:

1. Answer inbound calls, and emails from shareholders and assist them with their queries within the agreed service standards
2. Answer inbound calls from shareholders and assist them to buy or sell shares within the agreed service standards
3. Respond to basic queries referring to senior colleagues where appropriate
4. Contribute to the completion of the team s workload
5. Improve own skills as knowledge within the operational team taking opportunities to identify areas for improvement to processes and service
6. Undertake duties at a similar level as required
7. Ensure compliance with Equiniti s procedures, standards, and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times
8. Always undertake the duties of this role to the requirements of the company s regulators
9. Complete work within the security arrangements of Equiniti
10. Any deliberate contravention of these procedures may lead to a disciplinary procedure
11. Ensure that all work is undertaken within the quality system
12. Ensure that work and ethics comply with all security arrangements both physical and information
13. Meet targets for accuracy, quality, volume, and agreed service levels

Note:

1. The candidate should demonstrate the following experience, skills, and behaviors:
Excellent communication skills; strong phone and verbal communication skills along with active listening
2. Should be able to work in US shifts
3. Proven experience in a customer support role
4. Familiarity with CRM systems and practices
5. Basic understanding of data protection principles and knowledge in AML
6. Customer focus and adaptability to different personality types
7. Ability to multi-task, set priorities, and manage time effectively
8. Adherence to procedures and regulations
9. Demonstrate willingness to contribute to the team beyond own immediate tasks

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