Customer Service Executive Fresher Job

Job Title: Customer Service Executive

Job Description: This position reports to the <insert manager designation> and interfaces with company
managers and end customers.

Specific Responsibilities


Handle inbound calling for customer service.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive
communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Conduct follow-ups to ensure complete resolution of issues.
Keep records of customer interactions, process customer accounts.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.