As a Customer Service Executive at Glamwiz, you will have the opportunity to showcase your English proficiency (spoken and written) while providing top-notch customer support. Your knowledge of MS-Excel, MS-Office, and Database Management System (DBMS) will be crucial in handling customer inquiries and resolving issues efficiently. Your effective communication skills will be essential in delivering exceptional service to our clients.
Key Responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Assist customers with product information, order status, and issue resolution.
3. Maintain accurate records of customer interactions and transactions in the database.
4. Collaborate with other departments to ensure seamless customer experience.
5. Provide feedback on customer concerns and suggest improvements to enhance customer satisfaction.
6. Stay updated on company products, policies, and procedures to provide accurate information to customers.
7. Identify and escalate priority issues to the appropriate department for quick resolution.
If you are passionate about customer service, have excellent communication skills, and enjoy working in a fast-paced environment, apply now to join the Glamwiz team!
Glamwiz is an online brand, a one-stop destination for Indian ethnic wear in Indian weaves. Glamwiz was founded in 2017 with the aim to provide its customers with affordable Indian wear that is the best in quality and exclusive.
