As a Customer Service Executive at Glamwizz India Private Limited, you will play a crucial role in ensuring excellent customer satisfaction through effective communication and problem-solving skills. Your proficiency in MS-Excel and MS-Office will aid in managing customer inquiries and resolving issues in a timely manner. Fluency in both spoken and written English and Hindi is essential for seamless interaction with customers from diverse backgrounds.
Key responsibilities:
1. Responding to customer queries via phone, email, and social media platforms in a professional and courteous manner
2. Resolving customer complaints and issues efficiently to ensure a positive experience
3. Maintaining accurate records of interactions with customers and updating their profiles as needed
4. Collaborating with other departments to escalate complex issues and ensure timely resolutions
5. Providing product information and assistance to customers to enhance their shopping experience
6. Monitoring customer feedback and suggesting improvements to enhance service quality
7. Participating in training sessions to stay updated on product knowledge and customer service best practices
If you are a dynamic individual with a passion for customer service and possess the required skills, we invite you to join our team and be a part of our exciting journey at Glamwizz India Private Limited. Apply now and be a part of our growing success!
1. Must have excellent communication skills
2. Able to work under pressure
3. Diligent towards work assigned
4. Should have a laptop
Annual CTC: ₹ 2,00,000 - 2,40,000 /year
Glamwiz is an online brand, a one-stop destination for Indian ethnic wear in Indian weaves. Glamwiz was founded in 2017 to provide its customers with affordable Indian wear that is the best in quality and exclusive.
