Customer Service Executive Fresher Job

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Customer Service Executive

Delhi

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 ₹ 2,00,000 /year
Experience
0 years
0 years experience
Apply By
5 Dec' 24
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Customer interaction: Respond to customer inquiries through phone, email, live chat, and in-store visits, delivering prompt and professional assistance.
2. Order processing & tracking: Handle online and in-store order processing, including order confirmation, tracking, and post-sale follow-up to ensure customer satisfaction.
3. Complaint resolution: Investigate and resolve customer complaints with a focus on providing solutions that exceed customer expectations.
4. Product knowledge maintenance: Maintain in-depth knowledge of our product range to effectively guide customers and recommend suitable products.
5. Returns & exchange management: Manage product returns, exchanges, and refunds in compliance with company policies.
6. Feedback collection: Gather customer feedback and report it to the relevant teams to help improve our products and services.
7. Documentation: Accurately document customer interactions and issues in the CRM system for future reference and analysis.
8. Quality assurance: Monitor and improve customer service practices to enhance customer satisfaction and support brand loyalty.

Skill(s) required

Advanced Excel CRM English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Who can apply

1. Those who are from or open to relocate to Delhi and neighboring cities

Other requirements

1. Proven experience in customer support or a related role in retail (online/offline experience preferred).

2. Strong verbal and written communication skills in English (additional language proficiency is a plus).

3. Proficiency with customer service software and CRM systems.

4. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

5. Problem-solving skills and a customer-centric approach.

6. Patience, empathy, and a positive attitude towards customer interactions.

7. Availability to work flexible hours, including weekends if required.

Salary

Annual CTC: ₹ 2,00,000 /year

Number of openings

1

About Outback Ventures

Outback is a modern luxury brand that makes innovative and progressive products for quality-conscious individuals. All our products are lovingly handcrafted using genuine leather. We make beautiful and functional products using natural materials like genuine leather, denim, canvas, and more.
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