JOB DESCRIPTION POSITION - Product Support Executive
ROLE - Individual Contributor
DIVISION/VERTICAL - Growth
WORK LOCATION - Suncity Success Tower, Sector 65, Gurugram WORKDAYS - 6 days' Work From Office (Rotational Week-offs)
QUALIFICATION - Any Graduate
NOTICE PERIOD - Immediate Joiners only
ABOUT ROLE: As a Product Support Executive team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be accountable for customer retention, satisfaction, and expansion of your customer portfolio.
Key Responsibilities:
Listening to our B2B customers' concerns and handling product-related complaints or queries on a TAT basis.
Contribute ideas to resolve customer problems to improve productivity.
Maintain and update customer documentation as needed.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Actively listen to the concerns with a Solution Oriented approach.
Manage transactions over
Requirements:
1. Must have 1 - 3 years of experience required in any Technical Support Process or role i.e. customer service, preferably with an IT Consulting or training company.
2. Active Listener.
3. Must be proficient in any of the above-mentioned languages along with English. TAT-oriented approach.
4. Good working knowledge of Microsoft Excel or Microsoft Suite.
5. Excellent communication and interpersonal skills.
PERK AND BENEFITS:
1. Flexible working hours
2. Professional Development-Continuing education, up skilling
3. Exciting work culture
Datacultr is a platform as a service that allows consumer lending companies to significantly reduce their risk on 'New to Credit' customers. Datacultr allows the lender to give out unsecured loans, at a lower risk, by allowing borrowers to present their newly purchased or existing smartphones as collateral. We live in India, Southeast Asia, Kenya, Tanzania & LATAM, thus far over our clients have secured over 800k loans on the platform in the last 12 months, amounting to a loan value of around US$92Mn Datacultr currently has operating offices in Dubai, Gurgaon, and Singapore. The primary development center is in Gurgaon, India.
