As a customer service executive, you will play a vital role in building and maintaining strong client relationships. You will be the first point of contact for clients, ensuring their needs are met and issues are resolved in a timely and efficient manner. This is a fast-paced and exciting role that offers plenty of opportunities for growth and development.
Key responsibilities:
1. Engage with clients through various channels such as phone, email, and chat to address their inquiries and concerns
2. Provide accurate and timely information to clients, guiding them through our products and services
3. Proactively identify opportunities to upsell or cross-sell additional products or services to clients
4. Collaborate with internal teams to resolve complex client issues and escalate when necessary
5. Maintain detailed records of client interactions and follow up as needed to ensure customer satisfaction
6. Stay up-to-date on industry trends and best practices to provide the highest level of service to clients
7. Act as a brand ambassador for the company, embodying our values and mission in all client interactions
If you are a proactive and customer-focused individual who thrives in a dynamic environment, we want to hear from you. Join our team and be part of a growing organization that values client relationships and excellent service.
Annual CTC: ₹ 2,00,000 - 2,25,000 /year
PayCel India Private Limited is a DPIIT-certified fintech company registered under The Startup India program of the Government of India, set up in January 2022 with the main objective of boosting online bill payments and all sorts of financial services
