As a Customer Service Executive at BownBee, you will play a crucial role in ensuring customer satisfaction and loyalty through effective communication and problem-solving skills. Your main responsibility will be to provide exceptional service to our clients and assist them with any inquiries or issues they may have.
Key Responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner
2. Assist customers with product information, order processing, and issue resolution
3. Collaborate with colleagues to resolve complex customer problems and escalate issues when necessary
4. Maintain accurate customer records and documentation in our system
5. Proactively reach out to customers to gather feedback and improve our services
6. Utilize MS Office applications to create reports, analyze data, and track customer interactions
7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers
If you have a passion for customer service, excellent communication skills, and proficiency in MS Office applications, we invite you to join our dynamic team at Seven Ventures. Apply now to be a part of a fast-growing company that values its employees and provides opportunities for professional growth and development.
Annual CTC: ₹ 2,00,000 /year
We are located in Gurgaon. BownBee sells kid' apparel on various online marketplaces in India and overseas.