As a 'Customer Service Executive' at HerbalNest, you will be responsible for providing exceptional customer service to our clients. Your role will involve managing customer inquiries, resolving complaints, and ensuring customer satisfaction.
Key Responsibilities:
1. Responding to customer queries and concerns via phone, email, and chat in a timely and professional manner
2. Maintaining accurate records of customer interactions and transactions using MS Excel
3. Assisting customers with product information, ordering, and delivery tracking
4. Resolving customer complaints and issues effectively to ensure customer loyalty
5. Collaborating with other departments to address customer needs and provide solutions
6. Conducting customer satisfaction surveys to gather feedback and make improvements
7. Demonstrating proficiency in both English and Hindi spoken languages to effectively communicate with a diverse customer base
If you have a passion for customer service, excellent communication skills, and proficiency in MS Excel, we would love to have you join our team at HerbalNest. Apply now and be part of our success in delivering top-notch customer service!
Annual CTC: ₹ 2,00,000 - 2,40,000 /year
HerbalNest is a dynamic and innovative player in the fast-moving consumer goods (FMCG) sector, dedicated to bringing the power of nature to everyday living. We specialize in creating a wide range of natural, organic, and sustainably sourced products that cater to the wellness needs of our customers. From herbal teas and organic snacks to eco-friendly personal care and household products, every item we produce is crafted with a commitment to purity, quality, and environmental responsibility.