Customer Service Executive Fresher Job

Key responsibilities:

1. Provide prompt and efficient responses to customer questions via phone, email, social media, and chat
2. Address and resolve customer complaints or concerns in a professional and timely manner
3. Maintain a high level of company product knowledge to effectively answer customer queries
4. Identify opportunities to upsell or cross-sell products and services to customers
5. Collaborate with other team members and departments to ensure customer satisfaction
6. Keep accurate records of customer interactions and transactions in the CRM system
7. Follow company policies and procedures when handling customer requests and issues

International voice process - Night shift and cab facility is also available.

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