As a 'Customer Service Executive' at Globiva, you will be part of a dynamic team that delivers top-notch service to our valued customers. Your English and Hindi proficiency will be put to use as you communicate effectively with customers, both spoken and written. Your sales skills will also come into play as you help customers with their purchasing decisions.
Key responsibilities:
1. Provide exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner.
2. Utilize your English proficiency to communicate effectively with customers, both verbally and in written correspondence.
3. Utilize your Hindi proficiency to assist Hindi-speaking customers and provide them with seamless service.
4. Use your sales skills to identify opportunities to upsell and cross-sell products to customers.
5. Ensure customer satisfaction by following up on inquiries and providing resolution to issues.
6. Maintain accurate records of customer interactions and transactions.
7. Collaborate with team members to ensure a seamless customer experience and contribute to the overall success of the team.
If you are a customer service professional who thrives in a fast-paced environment and enjoys helping customers, we want to hear from you! Join our team at Globiva and make a difference in the lives of our customers.
Annual CTC: ₹ 2,00,000 - 2,80,000 /year
Globiva is a leading business process management company. We offer business value to our clients through innovative solutions and operational excellence in key industry verticals, including banking and financial services, insurance, manufacturing, e-commerce and retail, telecommunications, travel and hospitality. We offer end-to-end solutions through omni channel platform by integrating voice, email, chat and social media. Our services are customized to meet the ever-growing and constantly evolving demands of end customers through innovative solutions.
