Skilhat Bizsol Private Limited is a leading B2B marketing and advertising company, known for delivering high-quality lead generation and intent data solutions. We are looking for a Customer Service Associate who can effectively communicate in English, Hindi, Tamil, Malayalam, Telugu, and Kannada to support our diverse clientele.
Key Responsibilities:
1. Customer Interaction: Handle inbound and outbound customer inquiries via phone, email, and chat in multiple languages.
2. Issue Resolution: Address customer concerns, provide solutions, and escalate complex issues as needed.
3. Product & Service Knowledge: Stay updated on company offerings to provide accurate information to customers.
4. Documentation & Reporting: Maintain records of customer interactions, feedback, and resolutions in the CRM system.
5. Collaboration: Work with internal teams to ensure seamless customer service and issue resolution.
6. Process Improvement: Identify areas for service enhancement and suggest improvements for better customer experience.
Requirements:
1. Proficiency in English, Hindi, Tamil, Malayalam, Telugu, and Kannada (spoken & written).
2. Strong communication and problem-solving skills.
3. Experience in customer support, call centers, or client servicing is preferred.
4. Basic knowledge of MS-Excel, MS-Word, and MS-PowerPoint.
5. Ability to handle multiple customer queries efficiently.
6. A customer-centric approach with a positive attitude.
Why Join Us?
1. Work in a dynamic and fast-growing company.
2. Opportunity to interact with diverse customers across India.
3. Enhance your language and communication skills.
4. Competitive salary and growth opportunities.
If you are a proactive and customer-focused professional who enjoys problem-solving and communication, we'd love to hear from you!
Apply now and become part of our vibrant team at Skilhat Bizsol Private Limited.
Skilhat Bizsol Private Limited is a B2B lead generation company based in Pune. Skilhat is ingenious in generating high-quality leads that engage with your brand and eventually, turn into revenue.
