1. Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs
2. Serve as a product, company, and industry ambassador, keen on educating prospects and customers on the capabilities of [insert product/service]
3. Conduct weekly, quarterly, and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met
4. Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle
5. Identify and prioritize product/service updates that reflect customer requests, industry, market, and competitor trends and report to key stakeholders
6. Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering.
UniAcco (by Adventum Student Living Private Limited) intends to build a cutting-edge, technology-based platform to provide end-to-end solutions to international students to achieve their dreams. We started the journey with UniAcco (a global student accommodation platform) in 2019 and launched UniCreds (marketplace for education loans) in 2020 our third vertical UniScholarz, which was recently launched, is a global counseling platform that offers effective mentoring by specialized counselors. These three consumer tech-led companies enable students to have the most hassle-free experience in reaching their educational goals free of cost. Because we believe dreams shouldn't be compromised under any circumstances.
