1. Handle Inquiries: Respond promptly and professionally to customer inquiries received via phone calls, emails, and messages, providing accurate information about products, services, pricing, and order status
2. Provide Assistance: Assist customers with placing orders, processing payments, and resolving issues or concerns they may have, ensuring a positive customer experience at every interaction
3. Troubleshoot Problems: Listen actively to customer concerns, troubleshoot technical issues, and provide appropriate solutions or escalate complex issues to the relevant departments for resolution
4. Document Interactions: Maintain detailed records of customer interactions, inquiries, and resolutions in the company's CRM system or customer database, ensuring accurate and up-to-date information
5. Follow-Up: Follow up with customers to ensure their inquiries or issues have been addressed satisfactorily and maintain ongoing communication to build rapport and foster customer loyalty
6. Coordinate with Teams: Collaborate with cross-functional teams, including sales, production, and logistics, to address customer needs, resolve issues, and ensure seamless communication and resolution
7. Provide Feedback: Collect customer feedback, suggestions, and complaints and communicate them to the relevant departments for process improvement and product development
8. Stay Informed: Stay updated on product knowledge, company policies, and industry trends to provide accurate and timely information to customers and contribute to continuous improvement initiatives
1. Excellent communication skills, both verbal and written
2. Strong customer service orientation and problem-solving abilities
3. Active listening skills and empathy towards customer needs
4. Ability to multitask and prioritize tasks effectively
5. Proficiency in using phone systems, email platforms, and CRM software
6. Patience and resilience to handle challenging situations professionally
7. Teamwork and collaboration skills to work effectively with cross-functional teams
8. Adaptability and willingness to learn and grow in a dynamic environment
Salary
Duration: 4 months
Salary during probation: ₹10,000 - 15,000 /month (only for freshers)
After probation:
Annual CTC: ₹ 2,00,000 - 3,50,000 /year
Number of openings
3
About Voxelstudio One Private Limited
Voxelstudio One Private Limited is a leading manufacturer of cutting-edge 3D printers and a trusted provider of comprehensive 3D printing services. With a commitment to innovation and quality, we empower businesses and individuals to bring their ideas to life through advanced additive manufacturing technology. Our diverse range of printers caters to various industries, delivering precision, speed, and reliability. Additionally, our expert team offers tailored printing solutions to meet specific project requirements. Whether prototyping, production, or custom creations, Voxelstudio One is dedicated to delivering exceptional results, driving creativity, and shaping the future of manufacturing.
