As a Customer Service Executive at Athena BPO, you will be at the forefront of our commitment to providing exceptional service to our clients. Your proficiency in both spoken and written English and Hindi will be instrumental in effectively communicating with customers and resolving their inquiries.
Key Responsibilities:
1. Address and resolve customer inquiries and issues via phone, email, and chat in a professional and timely manner.
2. Provide accurate information regarding products, services, and policies to customers.
3. Process orders, returns, and exchanges efficiently and accurately.
4. Collaborate with other departments to escalate and resolve complex customer issues.
5. Maintain detailed records of customer interactions and transactions.
6. Identify and report trends in customer feedback to improve overall customer satisfaction.
7. Demonstrate empathy, patience, and a positive attitude in all customer interactions.
If you are a motivated and customer-focused individual with excellent communication skills in English and Hindi, join our team at Athena BPO and be part of a dynamic and rewarding work environment. Apply now and take your career to new heights!
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)Hindi Proficiency (Written)
The Company was founded in the year 1990 and the BPO operations started in the year 2000. It is one of the oldest domestic BPOs in India and has grown rapidly over last 16 years with the current footprint spanning 2 cities - Mumbai and Bangalore with 3 operational centers. The company has over 3000 billable seats in these locations, and serves a galaxy of reputed clients in diverse sectors like banking, telecom, insurance, and FMCG.
We provide a full spectrum of tele calling services, backend services, web, email & SMS response management including inbound and outbound tele calling, and our functional expertise ranges across sales, customer service and collections.
Our technology support is world-class, based on highly reliable, customized CRM-driven solutions and seamless processes with total information security. At Athena, premises and infrastructure are tailored to deliver the best results.
