Customer Service Executive Fresher Job

As a Customer Service Executive at ExlCareer, you will be responsible for delivering exceptional service to our clients and ensuring their satisfaction. Your English proficiency in spoken language will be crucial in effectively communicating with our customers.

1. Engage with customers through various channels such as phone, email, and chat to address their inquiries and concerns.
2. Provide timely and accurate information regarding our products and services to assist customers in making informed decisions.
3. Resolve customer complaints and issues in a professional and efficient manner, ensuring a positive experience for all parties involved.
4. Collaborate with other teams within the company to escalate complex issues and follow up with customers until resolution.
5. Maintain updated knowledge of company policies and procedures to effectively assist customers and provide accurate information.
6. Document all interactions with customers in our CRM system to ensure a seamless and personalized experience for each individual.
7. Identify opportunities for improvement in our customer service processes and provide feedback to management for continuous enhancement.

If you are a dynamic and customer-focused individual with excellent English speaking skills, we invite you to join our team at ExlCareer and make a positive impact on our customers' experience. Apply now and embark on a rewarding career in customer service!

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