Customer Service Executive Fresher Job

Key responsibilities:

1. Communicate thoughts in a well-organized manner
2. Demonstrate excellent, live writing skills, such as typing a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer
3. Maintain a friendly and upbeat style
4. Handle difficult or irate customers effectively
5. Set expectations and deliver information in a positive and articulate way
6. Investigate and take action to meet customers' needs
7. Solve routine problems effectively, gathering necessary information from the customer
8. Apply a systematic approach to solving problems
9. Interact professionally and positively with others, establishing rapport quickly
10. Treat others with courtesy and respect
11. Adjust behavior and communication to accommodate the working styles and perspectives of diverse individuals

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