Customer Service Executive Fresher Job

About the Role

You will be the (Point-Of-Contact) POC between the students and the internal team. If you are someone who is an active listener, and can patiently resolve problems as they arise, then this role is for you.

Key Responsibilities:

1. Act as the guide who takes the students through their journey.
2. Execute the duties of a POC by talking to the students, helping, supporting, and motivating them. Also, ensure to be their constant companion until they achieve their learning outcomes
3. Own the whole journey of the participants to ensure high satisfaction levels.
4. Ensure complete ownership of all the responsibilities around scheduling and delivery activities, including but not limited to, counseling sessions, essays, any other documentation, etc.
5. Engage with a variety of stakeholders like senior managers, academicians, industry professionals, and many internal & external stakeholders
6. Perform consistent and thorough monitoring of participants' performance and engagement using various program trackers to ensure each participant gets a personalized experience in terms of support. This will require forging meaningful relationships with the participants
7. Monitor managing, identifying, and implementing processes to ensure a consistent experience.

What will you need:

1. Graduate/MBA, preferably in the field of business, economics or management
2. Minimum 1-2 years of experience in handling teams in customer service/ business development/ sales
3. Knowledge of the overseas education space.
4. Creative bent of mind.
5. Ability to work well in a team and in a start-up environment.
6. Ability to adhere to strict deadlines and short TATs (turnaround times).
7. Problem-solving - good aptitude and stakeholder management skills
8. Quick learning - ability to learn business & processes
9. Excellent oral and written communication skills
10. Ability to hold meaningful conversations with senior professionals

What will you get:

1. Be a part of a fast-growing startup defining strategies for the growth of the company.
2. Partner in building a global Ed-tech company that is going to impact hundreds of thousands of lives.
3. Phenomenal work environment, with massive ownership and excellent growth opportunities.
4. A young, dynamic, and passionate team
5. Industry best perks

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