Customer Service Fresher Job

Company Overview

V Job Consultancy is a professional recruiter that filters jobs based on clients' needs. Headquartered in Delhi, Nawada Metro. Visit http://www.vjobconsultancy.com

Job Overview

Full-Time Customer Service role in Gurgaon with V Job Consultancy, a BPO company with 11-50 employees

Qualifications and Skills

Excellent communication skills
Strong problem-solving abilities
Empathy and patience in dealing with customers
Ability to adapt to different customer personalities and situations
Active listening skills to understand customer needs
Effective conflict resolution skills
Prior experience in customer service is a plus
Passion for delivering top-notch customer service

Roles and Responsibilities

Provide exceptional customer service via phone, email, and chat
Resolve customer inquiries and issues in a timely and professional manner
Maintain a positive, empathetic, and professional attitude towards customers
Keep accurate records of customer interactions and transactions
Identify and assess customers' needs to achieve satisfaction
Follow communication procedures, guidelines, and policies
Ensure customer satisfaction and provide feedback to the customer service team

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.