We specialize in career counseling and personal branding for senior industry leaders. Our clients seek strategic guidance in career progression, job searches, and personal branding. We are looking for a dedicated and empathetic Customer Service Manager to ensure seamless communication and support for our esteemed clients.
Key Responsibilities:
1. Serve as the primary point of contact for senior industry leaders seeking career counseling services.
2. Understand client pain points, demonstrate empathy, and provide exceptional customer service.
3. Coordinate and schedule client calls with respective account managers and career counselors.
4. Maintain and manage client databases with accurate and updated information.
5. Track client progress in career transition, personal branding, and job searches.
6. Ensure timely follow-ups and provide proactive support to enhance client experience.
7. Collaborate with internal teams to facilitate smooth service delivery.
8. Stay updated on career counseling trends and industry best practices to assist clients effectively.
Why Join Us?
1. Opportunity to work closely with senior industry leaders and gain insights into career coaching.
2. A dynamic and collaborative work environment.
3. Professional growth and learning opportunities.
4. Competitive compensation and benefits package.
If you have a passion for customer service, strong coordination skills, and an eagerness to contribute to career transformation, we'd love to hear from you!
Key Requirements:
1. Exceptional communication skills (verbal and written) with the ability to engage with senior professionals.
2. Strong relationship management and interpersonal skills.
3. Empathy-driven approach to understanding and addressing client concerns.
4. Proficiency in database management and CRM tools.
5. Ability to learn quickly and adapt to evolving client needs.
6. Strong coordination and organizational skills to manage multiple client interactions effectively.
7. Attention to detail and ability to track client progress systematically.
8. Prior experience in customer service, relationship management, or a similar role is preferred.
Annual CTC: ₹ 2,40,000 - 3,00,000 /year
Kaizen Consultants is an HR consulting firm that helps executive leaders in their career planning. We help frame their resumes, build their brands on LinkedIn, and prepare them for Interview rounds. We also help find the right role for them. Our clients are based across the globe.
