1. Respond to customer queries and customer's concerns.
2. Make outbound calls to customers and employers.
3. Provide support for data collection to enable Recovery of the account for the end user.
4. Maintain a deep understanding of client processes and policies.
5. Reproduce customer issues and bring up product bugs.
6. Provide excellent customer service to our customers.
7. You should be responsible for exhibiting a capacity for critical thinking and analysis.
8. Responsible for showcasing a tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.
Note:
1. Candidates will be provided performance-linked incentives.
2. Candidates from Telangana, should have their Aadhaar card updated as Telangana to complete apprentice registrations.
3. It's a 24*7 shift (5/6 day)-rotational basis role. You should be willing to work night shifts also.
1. Graduates from any discipline who graduated in 2023 or 2024 are eligible to apply.
2. Strong analytical skills and critical thinking abilities with a customer-centric approach.
3. Previous experience in a customer service role chat/email/voice will be a plus.
4. Excellent proficiency in written English and with a neutral English accent.
5. You should be able to work on a flexible schedule (including weekend shifts).
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,52,000 /year
Perks
Cab/Transportation facility
Number of openings
500
About Genpact India Private Limited
Genpact is a global professional services firm that emerged from General Electric in 1997, becoming independent in 2005. Headquartered in New York City, it specializes in digital transformation, technology, and business process management. Genpact offers services such as finance, accounting, supply chain management, analytics, and digital solutions across diverse industries like banking, healthcare, and retail. Utilizing advanced technologies, including AI and machine learning, Genpact helps clients worldwide enhance operational efficiency, customer experiences, and drive innovation.
