Customer Service Representative Fresher Job

Job Title: Telecaller

Department: [Sales/Marketing/Customer Service]

Location: [Madhavaram,Chennai]

Job Summary:

We are seeking a highly motivated and results-driven Telecaller to join our team. The successful candidate will be responsible for making outbound calls to customers, prospects, or clients to sell products/services, gather information, or provide support.

Key Responsibilities:

Sales-focused Telecaller:

1. Make outbound calls to generate leads, qualify prospects, and close sales.
2. Achieve daily/weekly/monthly sales targets.
3. Pitch products/services to potential customers.
4. Handle customer objections and negotiations.

Customer-focused Telecaller:

1. Respond to customer inquiries via phone.
2. Provide product/service information and support.
3. Resolve customer complaints and concerns.
4. Upsell or cross-sell relevant products/services.

General Responsibilities:

1. Maintain accurate records of calls made, sales, and customer interactions.
2. Follow company scripts and guidelines.
3. Stay up-to-date on product/service knowledge.
4. Meet or exceed performance metrics (e.g., call volume, conversion rates).
5. Collaborate with team members to achieve shared goals.

Requirements:

1. Excellent communication and interpersonal skills.
2. Strong persuasive and negotiation skills.
3. Ability to work in a fast-paced environment.
4. Basic computer skills (CRM software, dialing systems).
5. High school diploma or equivalent required; degree preferred.
6. [Industry-specific certifications or experience (if applicable)].

Desirable Skills:

1. Previous telecalling experience.
2. Familiarity with CRM software.
3. Knowledge of sales principles and practices.
4. Fluency in multiple languages (Tamil,Hindi,English).

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.