Customer Service Representative Fresher Job

Key responsibilities:

1. Customer Support: Provide timely and professional support to customers via phone, email, live chat, or social media.
2. Issue Resolution: Address customer inquiries, complaints, and requests efficiently, ensuring all issues are resolved in a positive manner.
3. Product/Service Information: Provide accurate information about the company's products or services to customers, offering helpful guidance and recommendations.
4. Order Processing: Assist with order status, tracking, returns, and exchanges. Update customer accounts and manage records effectively.
5. Problem Solving: Utilize your knowledge and resources to find solutions to customer concerns, striving to meet or exceed customer expectations.
6. Collaboration: Work closely with team members and other departments to ensure consistency and accuracy in all communications and processes.
7. Documentation: Maintain and update customer interactions in CRM or other systems, ensuring all details are accurately recorded.

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