Customer Service Specialist Fresher Job

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Customer Service Specialist

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 2,40,000 ₹ 2,00,000 - 2,40,000 /year
Experience
0 year(s)
0 year(s) experience
Apply By
14 Nov' 24
Posted 3 weeks ago
Fresher Job
14 applicants

About the job

Key Responsibilities:

1. Customer service support:

a. Respond promptly to customer inquiries via email, phone, and chat.
b. Follow up with customers to confirm their details and enter them correctly in CRM.
c. Assist customers with product selection, order placements, and tracking.
d. Manage book orders, returns, and refunds according to company policies.

2. Data entry and order processing:

a. Accurately enter customer details, inventory data, and sales information into the company's CRM or data management system.
b. Maintain updated and accurate records of customer profiles and transaction history.
c. Review and ensure data integrity, making corrections where necessary.

3. Collaboration and reporting:

a. Work closely with the sales and marketing teams to ensure smooth. communication and assist in promotional activities.
b. Generate and provide regular sales reports to management.
c. Participate in team meetings and share insights to improve customer service processes.
Earn certifications in these skills

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) MS-Excel MS-Office
Earn certifications in these skills

Other requirements

1. Intermediate or a bachelor’s degree (freshers can also apply).

2. Previous experience in customer service and/or data entry roles, will be preferred but is not mandatory.

3. Strong typing and data entry skills with high accuracy and attention to detail.

4. Proficiency in Microsoft Office Suite (Word, Excel).

5. Excellent written and verbal communication skills in English and Hindi is a must.

6. Strong organizational and multitasking abilities.

Salary
Duration: 3 months
Salary during probation: ₹15,000 - 18,000 /month (only for freshers)
After probation:

Annual CTC: ₹ 2,00,000 - 2,40,000 /year

Perks

Informal dress code

Number of openings

6

About Arihant Publications

Success and nothing less isn't just a statement or a punchline. It's a promise that lies at the core of Arihant and its trials. Over the last two decades, we have been relentlessly in pursuit of the most appropriate and deemed-fit content for your exam needs. With a single Vision to produce accountable, balanced, innovative, and right content for every sphere of education, Arihant currently is India's leading publisher.
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Hiring since October 2024
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