1. Customer Onboarding: Lead new customers through seamless onboarding, providing them with an in-depth understanding of our products and services.
2. Relationship Management: Build and maintain strong, lasting relationships with clients, serving as their primary contact and understanding their unique needs.
3. Customer Success Planning: Work collaboratively with clients to develop personalized success plans and track their progress.
4. Product Adoption and Training: Educate clients on maximizing the use of our products to meet their specific business needs.
5. Proactive Support: Anticipate client needs and address potential challenges with timely and effective solutions.
6. Issue Resolution: Take ownership of client issues, working with internal teams to ensure prompt and satisfactory resolutions.
7. Customer Feedback and Advocacy: Collect and communicate client feedback to drive product and service enhancements, and champion client success stories within the company.
8. Renewals and Upsells: Partner with the Sales team to drive renewals and identify upselling opportunities.
9. Customer Health Monitoring: Track client health metrics and usage patterns to mitigate potential churn risks.
10. Customer Events and Webinars: Organize and participate in events to engage with clients, share best practices, and promote product awareness.
What we're looking for:
1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities and strategic thinking.
3. Technical acumen to understand and explain software products.
4. A proactive, customer-centric mindset.
5. Understanding of SaaS business models and customer lifecycle.
Adaptability to a fast-paced tech environment.
AlmaShines, founded by 3 IIT Kanpur alumni, provides cloud-based platforms built to revolutionize the education ecosystem by empowering the institutes to build & manage alumni communities. AlmaShines offers all the required infrastructure, knowledge, and resources to streamline alumni relations and solicit alumni support for the development of the institute and its students.
Based in India, AlmaShines provides virtual alumni engagement solutions, including an Alumni Platform, Virtual Alumni Events Platform, database management system, Alumni Mobile App, and election management system to cater to end-to-end engagement needs of alumni offices toward building a thriving alumni community. Trusted by 850+ institutes in 14 countries, including the likes of IIM Bangalore, IIT Madras Alumni Association, IIT Delhi Alumni Association, SPJIMR, MDI Gurgaon, and the University of Western Macedonia.
