Role Overview:
We are seeking a proactive and customer-focused Sales & Service Associate to join our team. This role combines customer support, sales, and coordination responsibilities to ensure seamless service delivery. If you thrive in a fast-paced environment, enjoy building relationships, and are solution-oriented, we want to hear from you!
Key Responsibilities:
1. Customer Support & Service:
- Respond promptly to customer inquiries via phone, email, and chat, ensuring clear and professional communication.
- Resolve customer concerns efficiently, ensuring customer satisfaction and retention.
- Ensure customer orders are processed accurately and on time.
- Maintain detailed records of customer interactions and transactions.
2. Sales & Business Development:
- Conduct outbound sales calls to promote NMC Pharma products to potential customers.
- Handle inbound sales inquiries and convert leads into sales.
- Identify customer needs and recommend appropriate products, enhancing cross-sell and up-sell opportunities.
- Build strong customer relationships to encourage repeat business.
NMC Pharma is a leading Ayurvedic and Unani pharmaceutical company specializing in organic health and personal care products. As both a manufacturer and marketer, we sell our products through our high-end e-commerce platform and offline channels. Our best-selling products include NMC Karishma Hair Oil, NMC Karishma Aloe Vera Shampoo, NMC Karishma Mud Soap, NMC Karishma Pain Nil Oil, Tuf Stud Beard Oil, and a range of herbal soaps. Launched in January 2018, NMC Pharma has rapidly grown in the health and personal care sector, with its products in high demand across India and internationally.
