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Customer Success Executive Fresher Job

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Actively hiring

Customer Success Executive

SuperNova

Bangalore

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 4,00,000 ₹ 2,00,000 - 4,00,000 /year

Experience

0-2 years

0-2 years experience

Apply By

24 Aug' 24

Posted 3 weeks ago

Fresher Job

75 applicants

About the job

Key responsibilities:

1. Provide feedback/report to students through chat on their daily assignments, helping them understand their progress and help in areas for improvement.
2. Engage with students via chats and calls to motivate and encourage them, ensuring they remain enthusiastic and committed to their learning goals.
3. Report any issues or difficulties students encounter with the Supernova program to the product team.
4. Resolve inbound queries and complaints via chat, ensuring a positive experience for all users.
5. Reach out to inactive students to re-engage them with the program.
6. Communicate with parents to update them on their child's progress and performance in the program.
7. Proactively assess students proficiency levels to ensure they are placed in the appropriate level for their skill set.

Key Performance Indicators (KPIs):

1. Ensure on-time delivery of feedback and resolution of conflicts.
2. Maintain high-quality scores in personalized feedback provided to students.
3. Achieve high levels of customer satisfaction through effective support and communication.
4. Maintain prompt response times for all incoming queries and requests.
5. Effectively handle a high volume of student interactions and support cases.
6. Maintain high percentage of retention.

Skill(s) required

Effective Communication Problem Solving

Earn certifications in these skills

Learn Business Communication

Other requirements

1. Excellent proficiency in English and Tamil is mandatory, while knowledge of other languages is advantageous

2. Someone who is looking for a head-start to their career.

3. Willing to contribute and go the extra mile.

4. Open to learning, strives for consistency, and receives feedback well.

5. Always puts customer first and loves interacting with kids/parents.

Bonus: (Not mandatory but good to have)

1. Prior experience in teaching.

2. Experience in call-center operations/experience in providing services to students.

3. Experience working collaboratively with other educators, instructional designers, or product teams to design and deliver high-quality learning experiences and align teaching methods with program objectives.

4. First-principled problem-solving experience and strong RCA skills.

5. Answering potential customers questions and sending additional information through chat.

6. Keeping up with product and service information and updates.

7. Explaining and demonstrating the features of products and services.

Salary

Annual CTC: ₹ 2,00,000 - 4,00,000 /year

Number of openings

About SuperNova

Supernova is a leading provider of an AI-powered spoken English program. Our innovative solution combines state-of-the-art AI technology with expert language instruction to revolutionize how individuals learn and improve their spoken English skills. With personalized, interactive lessons and real-time feedback, learners can enhance pronunciation, fluency, vocabulary, and overall communication skills. Our user-friendly program caters to all levels and empowers individuals for success in academics, careers, and social interactions in today's globalized world.

Activity on Internshala

Hiring since May 2022

83 opportunities posted

12 candidates hired