Job Summary: We are looking for a dedicated Customer Success and Operations Specialist to join our team. This role involves ensuring customer satisfaction through direct communication and managing daily operations via our online platform. The ideal candidate will be customer-oriented, detail-focused, and capable of multitasking in a fast-paced environment.
Key Responsibilities:
A. Customer Success:
1. Engage with customers via phone calls to provide support, address inquiries, and resolve issues promptly.
2. Build and maintain strong relationships with customers to ensure high levels of satisfaction and retention.
3. Educate customers about product features, benefits, and updates to enhance their user experience.
4. Collect customer feedback and relay it to the relevant departments for continuous improvement.
B. Operations Management:
1. Manage day-to-day operations through our online platform, ensuring smooth and efficient workflow.
2. Monitor and update operational processes, including order processing, inventory management, and logistics coordination.
3. Troubleshoot operational issues and implement solutions to enhance efficiency.
4. Collaborate with internal teams to streamline operations and improve service delivery.
C. Reporting and Analysis:
1. Generate and analyze reports on customer interactions, operational performance, and key metrics.
2. Identify trends and areas for improvement to optimize customer success and operational processes.
3. Provide regular updates and insights to management on customer success and operational activities.
Benefits:
1. Competitive salary.
2. Opportunities for professional development and career growth.
3. A collaborative and supportive work environment.
1. Those who are from or open to relocate to Mumbai and neighboring cities
1. Proven experience in a customer success or operations role, preferably in a similar industry.
2. Excellent communication and interpersonal skills, with a strong customer-focused mindset.
3. Proficiency in using online platforms and systems to manage operations and customer interactions.
4. Strong problem-solving abilities and attention to detail.
5. Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
Annual CTC: ₹ 2,00,000 - 2,00,001 /year
Waggin is a leading provider of premium, supplemental meal toppers for dogs. Committed to enhancing the health and happiness of beloved canine companions, we offer meticulously crafted nutrition solutions that promote overall well-being. With a focus on quality ingredients and a passion for pet wellness, Waggin is dedicated to keeping tails wagging and dogs thriving.
