Customer Success Executive Fresher Job

Key Responsibilities:

1. Customer support: Handle inbound and outbound customer queries via phone, email, and chat in a professional and timely manner.
2. Problem-solving: Resolve customer issues by identifying problems, troubleshooting, and providing appropriate solutions.
3. Product knowledge: Stay up-to-date with our products/services to accurately address customer inquiries and provide detailed product information.
4. Follow-ups: Track and follow up on customer interactions, ensuring that all issues are resolved and customer satisfaction is achieved.
5. Data entry: Log customer queries and resolutions in our CRM system to maintain accurate records of all interactions.
6. Feedback collection: Gather customer feedback to identify areas for improvement in our products, services, or processes.
7. Cross-department collaboration: Work closely with the sales, technical, and operations teams to escalate and resolve issues as needed.
8. Continuous improvement: Proactively suggest process improvements to enhance the customer service experience.

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