1. Phone and email support: Answer calls, respond to customer inquiries, and assist with issues effectively. Handle customer emails and redirect calls to relevant departments for advanced query resolution.
2. Front-line interaction: Manage front-facing duties that directly impact the customer's perception of our organization, ensuring a positive experience.
3. Entry-level position: This role is ideal for recent graduates or individuals new to the field.
4. Promotional communication: Attend to and send promotional emails, keeping customers informed of special offers and updates.
5. Issue resolution: Address customer issues with clear, easy-to-follow solutions, ensuring quick and effective resolution.
6. Order management: Oversee payment processing and delivery of customer orders, ensuring accuracy and timeliness.
7. Complaint handling: Manage and resolve customer concerns and complaints promptly and professionally.
8. Promotional updates: Inform customers about upcoming promotions, deals, and events.
9. Customer rapport: Build and maintain a positive rapport with clients and customers, whether in person or over the phone.
10. Report generation: Create reports based on customer satisfaction metrics and assist the team in developing new skills and strategies.
11. Appointment scheduling: Coordinate and fix appointments based on the availability of customers and clients.
12. Customer experience: Interact with customers to ensure a pleasant and shareable experience, contributing to overall satisfaction.
13. Data reporting: Relay customer service data to senior management, supporting improvements in response guides and in-house processes.
1. Those who are from or open to relocate to Delhi and neighboring cities
Other requirements
1. Female candidates preferred.
2. Should be smart and efficient in client handling.
3. Candidates preferred from Delhi/NCR region.
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,40,000 - 3,20,000 /year
Number of openings
2
About Ghewar Sweets India Pvt. Ltd.
Ghewar Sweets India Pvt. Ltd. is an emerging name in the Indian sweets industry, renowned for its authentic and delectable taste. With a rich heritage and a commitment to quality, we aim to establish ourselves as a purveyor of exquisite desserts that celebrate the essence of Indian festivities.
Our brand which is based out of Defense Colony is synonymous with tradition, innovation, and unparalleled taste. We are dedicated to crafting sweets that not only satisfy cravings but also evoke a sense of nostalgia and joy.