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Customer Support Associate (CSA) Fresher Job

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Actively hiring

Customer Support Associate (CSA)

Zama Organics

Mumbai

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year

Experience

0-1 years

0-1 years experience

Apply By

28 Jun' 24

Posted 2 days ago

Fresher Job

4 applicants

About the job

Key responsibilities:

1. Respond promptly to customer inquiries via phone, email, and chat. Ensure all interactions are professional, courteous, and helpful.
2. Address and resolve customer complaints and issues related to products, orders, and services in a timely and efficient manner.
3. Maintain up-to-date knowledge of our food products, services, and promotions to provide accurate information to customers.
4. Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
5. Gather and document customer feedback to help improve products and services. Communicate customer insights to relevant departments.
6. Accurately update and maintain customer records in the company database.
7. Work closely with other departments such as sales, logistics, and quality Assurance to ensure customer satisfaction and seamless service delivery.

Skill(s) required

Client Relationship Effective Communication English Proficiency (Spoken) Negotiation & Problem-solving

Earn certifications in these skills

Learn Business Communication

Other requirements

1. High school diploma or equivalent; a bachelors degree in a related field is a plus

2. Minimum of 1 year of experience in a customer support role, preferably in the food industry

3. Excellent verbal and written communication skills. Ability to convey information clearly and effectively.

4. Strong problem-solving abilities with a customer-centric approach

5. Proficiency in using customer service software, CRM systems, and basic office software (MS Office Suite)

6. Friendly and approachable demeanor with strong interpersonal skills

7. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Other requirements:

Adaptability: Ability to adapt to changing customer needs and handle unexpected situations calmly and effectively

Team Player: Collaborative mindset with the ability to work effectively within a team

Availability: Flexible with working hours, including weekends and holidays if required

Salary

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Number of openings

About Zama Organics

Website

'Zama' means tranquility in Sanskrit. This is reflected in our ethos, to nurture peace in the body and mind by way of clean eating. Our belief is simple- the food we eat directly impacts how we feel. Working directly with passionate farmers and artisans across India, we are committed to sourcing only the highest quality organic produce. At Zama Organics, we are committed to providing 100% authentically grown organic produce.

While we are organically certified traders and only partner with organically certified farmers (NPOP, PGS, Ecocert), we feel it is important to go beyond the paperwork to ensure the product you receive is naturally grown in the absence of harmful chemicals. Some of the steps we undertake include regularly visiting our farmers & farms, conducting random internal checks on our produce, and working to maintain transparency in our entire operations process.

Activity on Internshala

Hiring since January 2021

84 opportunities posted

4 candidates hired