1. Manage customer retention and multi-tasking to take and follow up on orders from customers via the website, calls, emails, or text messages
2. Anticipate and understand the needs of the customers and act accordingly
3. Use appropriate marketing tools to acquire new customers and increase retention of existing customers
4. Coordinate with the operations team to assist the customer in the best way possible
'Zama' means tranquility in Sanskrit. This is reflected in our ethos, to nurture peace in the body and mind by way of clean eating. Our belief is simple- the food we eat directly impacts how we feel. Working directly with passionate farmers and artisans across India, we are committed to sourcing only the highest quality organic produce. At Zama Organics, we are committed to providing 100% authentically grown organic produce.
While we are organically certified traders and only partner with organically certified farmers (NPOP, PGS, Ecocert), we feel it is important to go beyond the paperwork to ensure the product you receive is naturally grown in the absence of harmful chemicals. Some of the steps we undertake include regularly visiting our farmers & farms, conducting random internal checks on our produce, and working to maintain transparency in our entire operations process.
