We're looking for an energetic, extremely organized individual who is just starting their career and is keen to understand the e-commerce industry by putting in the work. The executive will be responsible for providing knowledgeable, courteous, and professional assistance to our customers and ensuring that customer conversations are always friendly, helpful, and prompt.
Key responsibilities:
1. Handle incoming requests from customers and ensure that issues are resolved promptly and thoroughly
2. Provide quality service and support in a variety of areas including, but not limited to: billing, placing orders, and product assistance and troubleshooting
3. Troubleshoot customer issues over the phone, WhatsApp, website, email, and social platforms
4. Assist customers with order information and order queries
Because of the unique size of the company, you will have a ringside view of an active small-sized e-commerce company and play an active part in handling day-to-day operations.
1. Those who are from or open to relocate to Bangalore
1. Comfortable with computers
2. Fluent in English (verbal & written), additional languages are a plus
3. Good communicator: is a good listener, can communicate clearly and professionally, both verbally and in writing English
4. Good problem-solving skills & analytical thinking
5. Can multitask efficiently
6. Well-organized with strong follow-up skills
7. Basic sales skills are a must
8. Ability to identify customer needs and successfully implement solutions
9. Working knowledge of Microsoft Excel/Google Spreadsheets
10. Passionate about the outdoors and sports
Annual CTC: ₹ 2,16,000 - 2,88,000 /year
Our mission is to get everyone excited about riding bikes - from simple and joyful commutes to racing some of the toughest races on the planet. We aim to build spaces and seed communities to share our passion every single day.
