Customer Support Executive Fresher Job

Key Responsibilities:

1. Respond to customer queries in a timely and professional manner
2. Understand operations of each country at a granular level and troubleshoot user issues
3. Resolve customer complaints and issues in a timely and effective manner
4. Identify and escalate priority issues based on the escalation matrix
5. Provide product information and assistance to customers
6. Maintain a high level of customer satisfaction through excellent service
7. Document all interactions with customers accurately

Requirements:

1. 0-1 years of experience in customer support or a related field
2. Excellent communication skills, both written and verbal
3. Strong problem-solving abilities
4. Ability to work well in a team environment
5. Proficiency in using CRM software and Microsoft Office Suite
6. A positive attitude and a desire to help customers

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