Customer Support Executive Fresher Job

Applications are closed for this job. Click here to browse more jobs.
Actively hiring
Customer Support Executive

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 2,40,000 ₹ 2,00,000 - 2,40,000 /year
Experience
0-2 years
0-2 years experience
Apply By
13 Dec' 24
Posted 3 weeks ago
Fresher Job
37 applicants

About the job

We are seeking a dedicated, detail-oriented, and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will be the primary point of contact for customers, ensuring a positive experience by providing
exceptional service and resolving issues in a timely manner. This role requires strong communication, problem-solving skills, and a customer-first mindset.

Key Responsibilities:

1. Customer interaction: Respond to customer inquiries via phone, email, chat, social media platforms or in-person in a timely and professional manner. Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
2. Problem resolution: Identify and effectively resolve customer issues, escalating complex cases as needed. Collaborate with internal departments to resolve customer concerns efficiently.
3. Product & service knowledge: Maintain a deep understanding of the company's products, services, and policies. Maintain accurate customer records for future reference and analysis.
4. Feedback & improvement: Gather customer feedback and share insights to improve processes and enhance customer experience.
5. Achieve goals & SLA's: Meet or exceed all productivity, quality & time management goals set. Maintain a professional approach at all times. Demonstrate an appropriate sense of urgency in resolving customer issues.

Skill(s) required

Client Interaction Client Relationship Effective Communication Interpersonal Skills
Earn certifications in these skills

Other requirements

1. Education: Graduate.

2. Experience: Minimum 1 year of experience in customer service or a related role preferred. Freshers can also apply.

3. Strong verbal and written communication skills.

4. Excellent problem-solving and conflict-resolution abilities.

5. Proficiency in any CRM software and Microsoft Office Suite preferred.

6. Ability to handle multiple tasks and prioritize effectively.

7. Multilingual (English & Hindi Proficiency is a must).

Salary

Annual CTC: ₹ 2,00,000 - 2,40,000 /year

Perks

Health Insurance

Number of openings

5

About NestAway Technologies Private Limited

Founded in 2015, NestAway is India's fastest-growing managed home rental company attempting to provide better rental solutions via design and technology. We are backed by Tiger Global, IDG Ventures, Flipkart, and InMobi. We've created a young ecosystem where we turn unbranded, unfurnished houses into fully-furnished and maintained apartments and provide them with ordinary PG rentals to India's youth. No brokerage, no maintenance hassles, online rent payment, and easy relocation to any of our homes across India in one package is how we strike a chord with our tenants. And for owners, we promise verified tenants, easy home management through our app, and higher rental income.
Activity on Internshala
Hiring since March 2024
98 opportunities posted
1 candidate hired
Sign up to continue

OR

By signing up, you agree to our Terms and Conditions.